In the highly unlikely event that you have a complaint against us (we have never had one), our member registration of the Ombudsman Services Energy Broker ADR Scheme, provides a Complaint Handling Procedure that includes:

• A visible and accessible procedure
• The free procedure is available on request by email or post or this website
• Please use our Contact Us page to start your complaint procedure
• Your complaint will be handled according to our ISO9001: 2015 procedures
• Providing:

  * courtesy and respect at all times

  * expected response times

  * a named person(s) handling your complaint

  * staged progress by either phone, in person, by mail or by email

  * documented details with relevant (action) dates

  * option to escalate a complaint to Ombudsman Services after 8 weeks

• We may try and resolve the complaint by any or all of the following actions: an apology, making a goodwill gesture or giving appropriate compensation
• The Ombudsman Services are impartial and free to complainants. They can be contacted by:

  Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF

  Phone: 0330 440 1624

  Email: enquiry@ombudsman-services.org

Our Quality Policy can be seen at Quality Policy which details our commitment to continuous improvement

We carry full Professional indemnity Insurance up to a limit of £100,000